• All users must provide accurate and truthful information when creating accounts.
• Users are responsible for keeping login details secure.
• Any fraudulent, abusive, or illegal activity is strictly prohibited.

• Customers must review tenant listings carefully before making purchases or bookings.
• Payments must be made through approved Lujui Marketplace methods only.
• Refunds and cancellations depend on each tenant's policy (clearly displayed at checkout).
• Customers should communicate respectfully with tenants and support staff.

• Tenants must provide accurate product/service descriptions, pricing, and availability.
• All items and services must comply with local and international laws.
• Tenants are responsible for delivering goods and services on time.
• Misleading listings, counterfeit items, or unsafe services are not allowed.
• Tenants must handle customer data responsibly and comply with privacy laws.

The following are not permitted. This list is not exhaustive and we reserve the right to remove any listing.

• Illegal products or services.
• Counterfeit or pirated goods.
• Dangerous or harmful items (weapons, hazardous materials).
• Services that encourage hate, violence, or discrimination.

• All transactions must be processed through the Lujui Marketplace system.
• Refunds are subject to tenant policies, but disputes may be escalated to Lujui Support.
• Chargebacks or fraudulent payment disputes may result in account suspension.

• We protect customer data with industry-standard security measures.
• Tenants and customers must not misuse or share private information obtained through the marketplace.
• Full details can be found in our Privacy Policy.

• Customers and tenants should first try to resolve issues directly.
• If unresolved, disputes can be escalated to Lujui Marketplace Support.
• Our team will review all evidence and may issue refunds, penalties, or account actions.

• We reserve the right to suspend or terminate accounts that violate policies, engage in fraud, or harm the platform's reputation.

Lujui Marketplace may update these policies at any time. Users will be notified of significant changes, and continued use of the platform indicates acceptance.

For questions about our policies, contact:

• 📧 info@lujui.com
• 📞 +256-706-093-245
• 📞 +254-748-265-886